Our warranty flow is technical and controlled
verified intake, documented diagnosis, and resolution based on normal-use hardware defects only. Coverage scope and duration are mapped to the product type on your invoice.
Timeline & Start Point
The timeline is calculated from purchase records and product classification, then validated during intake.
Invoice Date Activation
Warranty period starts on the invoice date recorded for the sold device.
Product-Type Window
Coverage duration depends on product type and is shown on invoice and product records.
Eligibility Check at Intake
Serial, invoice, and fault type are verified before warranty approval.
What's Covered
Coverage targets hardware defects under normal use, confirmed by diagnosis and tied to your product category.
Mainboard Hardware Faults
Internal board faults that appear without impact, liquid, or electrical misuse.
- Power management controller failure
- On-board communication faults
RAM / SSD Component Failure
Functional failure of covered installed components during standard operation.
- Repeated boot instability from failed module
- Storage read/write hardware breakdown
Panel and Backlight Defects
Non-impact display faults validated during technical inspection.
- Backlight instability
- Internal panel signal failure
Keyboard / Trackpad Hardware Defects
Hardware-level key or trackpad failures not caused by spill or impact.
- Non-responsive key matrix
- Trackpad controller fault
Charging Circuit Defects
Internal charging faults where diagnosis confirms normal-use conditions.
- Charging handshake failure
- Power rail regulation fault
Cooling Module Defects
Fan and thermal hardware issues that are not caused by external damage.
- Fan motor hardware failure
- Thermal sensor hardware fault
Out of Warranty / Exclusions
Claims outside normal-use hardware defects are excluded from warranty coverage and move to paid service when possible.
Impact and Breakage
Cracked screens, broken hinges, bent chassis, or damaged ports from impact.
Liquid Ingress and Corrosion
Any internal moisture damage, liquid marks, or corrosion traces.
Unsupported Power Conditions
Electrical misuse, unstable adapters, or surge-related board damage.
External Repair or Modification
Opened hardware, replaced parts, or modifications by non-EGL service points.
Cosmetic Wear and Consumables
Surface wear, paint marks, and normal battery aging trends.
Missing Invoice or Serial Match
Claims cannot be processed without valid invoice reference and serial verification.
Resolution Flow
A controlled path designed for speed, traceability, and clear technical communication.
Submit Claim Details
Share invoice reference, device serial, and a clear fault description.
Intake Validation
Support validates ownership data, timeline status, and condition notes.
Technical Diagnosis
Bench tests isolate the hardware fault and classify coverage eligibility.
Resolution Path
Eligible faults move to warranty repair; excluded faults receive a paid quote.
Handover & Follow-Up
You receive closure notes, next-care guidance, and direct after-sales support.
After-Warranty Support
When coverage ends, the technical support path stays open through paid repair services. You receive diagnosis first, then a transparent quote before any billable work starts.
- Paid repair is available after warranty.
- Diagnosis report is shared before quote approval.
- Service timeline is confirmed after parts and workload check.
Warranty as an engineering control layer
Process Integrity
Warranty is handled as a documented workflow: eligibility check, diagnosis evidence, and resolution route. This keeps decisions consistent and protects both customer and service team.