FAQ

Share your stack, apps, and budget. We map you to QC verified models with honest specs, realistic battery notes, and clear after-sales support.

Yes. Send clear photos and full specs for an initial estimate, then final value after technical check. You get transparent numbers and support until handover.

QC Verified means the device passed EGL quality checks for hardware stability, key components, and listed condition. You buy based on tested facts, not guesswork.

Yes. EGL follows an honest specs policy: CPU, RAM, storage, screen, and condition are stated clearly. Any approved upgrade is documented before delivery.

Battery performance varies by model and use-case, and we state it honestly before purchase. You receive the device with charger and any listed accessories.

Warranty covers verified hardware defects under normal use. EGL after-sales support handles diagnosis and next steps with clear updates.

Warranty starts from invoice date. Duration depends on product type and is shown clearly before payment.

Physical damage, liquid spills, electrical misuse, and unapproved tampering are excluded. Paid repair remains available with transparent pricing.

Contact support with invoice details and issue summary. We register your case quickly and guide you to the fastest service route.

Yes. EGL after-sales support continues through paid diagnosis, repair, and upgrade options with honest recommendations.

Timing depends on your city and chosen delivery option. Cairo and Giza are usually fastest after confirmation with clear ETA before dispatch.

We offer multiple options: scheduled delivery, faster courier in selected areas, and pickup arrangements. We confirm the best fit before shipping.

Yes, nationwide delivery is available. Transit time and shipping cost vary by destination, and both are confirmed in advance.

Yes. We confirm model, specs, and invoice details before handover so your delivery is clear and smooth.

Returns are allowed within 3 days from delivery date. Small fees may apply per terms depending on product condition and logistics.

Cash on Delivery is always available. We also support transfer and other approved payment options depending on order type.

Yes, Cash on Delivery is always available for confirmed orders. Final amount and delivery option are confirmed before dispatch.

Installment options may be available on selected models through approved partners. Eligibility and terms are confirmed before booking.

Yes. We process bank transfer for eligible orders and issue a clear invoice. Shipping starts after payment confirmation.

If return is requested within 3 days and approved by terms, refund is processed through the original payment path. Small fees may apply per terms.

Simple repairs may finish same day. Advanced issues need diagnosis and parts availability, and we share timeline clearly before approval.

Some cases may include a diagnosis fee, especially for advanced troubleshooting. Any fee is disclosed before work starts.

We use approved quality parts based on model compatibility. We avoid low-grade replacements and explain part options before installation.

Our process focuses on hardware diagnosis first and minimizes data access. We still recommend backup before drop-off for extra safety.

Yes. We share clear updates from diagnosis to completion, so you always know the current stage and next step.